Frequently Askes Questions
What is the cost of your products?
We take every single company very serious, even the very small ones. We first listen to the needs of our possible customers and and learn about the business situation and workflow of each company. We then check our possibilities and
send an offer that will meet the customer's needs best, regarding price, feature set and training.

We do this to reduce the time for both, you and us, to find out if our software meets your requirements. We know from our own company history how frustrating it can be when probing a software solution for weeks, just to find out that it just doesn't match. So we do us all a favour and give honest answers when we find a possible deal breaker.

The license price of FOX ranges between 2000 and 5000 EUR, depending on the feature set needed, the count of companies being administered and the number of bundle and assets to work with.
Additional costs for setup, data preparations and training may be necessary, but will always be discussed with the customer ahead of a purchase. This way, we avoid hidden costs for the customers and at the same time prepare ourselves for all the work necessary to make you run.

RPX (Royalty Producer X) starts at 5000 EUR. The final costs of a license depend on the number of companies that have to be administered.
Additional costs for setup, data preparations and training may be necessary. RPX does not have any limitation regarding the number of bundles or assets you are working with. A special license is available, if you want to build your own, individual royalty system, where we hand you over the master password for the software. We offer custom programming at reasonable fees or you (or another FileMaker programmer) could extend the existing system at any time. Please talk to us if you are interested in this option.
How much does your support cost?
Every software purchase comes with a support credit for one hour included. For additional hours we charge 100 EUR / hour, based on 15 minute steps, after a support ticket is closed.
What are the system requirements for running your software?
Our software is based on the latest FileMaker technology and runs on:
  macOS 10.11-10.14
  Windows Pro 7-10

As every database-centric software, our apps love a fast disc system. So here are our recommendations. They are equal for Macintosh and Windows computers:

   a recent computer, not older than 5 years
   a Core i3 or better processor
   a minimum of 8GB of RAM
   a fast hard disc (an SSD is
highly recommended)
On what operating system does your software run?
As our applications are based on the latest FileMaker platform, we officially support the following operating systems:

Windows 10 Pro Edition
Windows 10 Enterprise Edition
Windows 8.1 Standard Edition
Windows 8.1 Pro Edition
Windows 7 SP1 Professional Edition
Windows 7 SP1 Ultimate Edition
macOS Sierra 10.12
macOS High Sierra 10.13
macOS Mojave 10.14

If your Windows or Mac operating system is not listed here, our software may still run, but we do not officially support it, due to FileMaker's system requirements.

We recommend Windows 10 Pro for Windows computers as Windows 7 support officially ended. Due to Microsoft's update problems in the past, we recommend using at least the Professional Edition, as you can postpone system updates until a time where obvious problems have been ironed out. And yes, Windows Home users are used as guinea pigs by Microsoft. Windows home should stay out of a business environments.
 Why do we not charge extra fees for processed sales lines?
As our applications are not running as an online service, but on local computers or virtual desktops in the cloud, we do not have to take into account the amount of lines and time needed for data crunching. This is even true when you run our system at a DAAS (Desktop As A Service) provider, as we work with solutions that are offered for a flat rate and constant performance.
What is the difference between buying a software license and a subscription?
When you
buy a software license from us, you get an timely unlimited license to use the software. We will offer you software updates that you can buy, when needed (opt-in).The main advantage of choosing a software license purchase is the good feeling to own a professional solution forever, without any liabilities for further investments.

Software subscriptions allow you to use our software during a minimum term of one year by paying us a monthly usage fee. Subscriptions typically cost 10% of the regular software price, per month. The main advantage of choosing a subscription are the predictable costs per month and the avoidance of negative cash flow.
How much do you charge for updates?
Our software is being constantly extended and adapted. Generally, updates are issued twice a year. But we also offer new functions (modules) from time to time that can be ordered separately, when needed (Opt-in).

Software purchase (one time license fee)
Updates are offered 2-3 times a year and sold at between 10% and 20% of the original license cost. There is no obligation to buy updates in the future, but we highly recommend it as they are really inexpensive for the value you get. As the major operating system vendors Microsoft and Apple have increased their pace for OS updates substantially, we also constantly work to keep our software updated and fit for the future.

License Subscription
When new features are available, we will offer them to you as an option. If you opt-in for new features, the monthly subscription fee will be slightly raised, accordingly. There is no obligation to buy new features if you don't need them.
What happens with my data when the subscription ends?
We at OFFICER solutions try to keep our customers as independent as possible. This is also true for our monthly subscription plans, They do not deprive you from your ownership of data. When you duly stop the subscription after the minimum subscription term of one year, the software goes into read-only mode, where you can still access and
export all of your data. The system will show messages and urge you to save (export) your data. However, you can not add new data or create royalty statements. After a period of 4 weeks, the system will block all further access and you'll have to remove the software from your computer(s).

During subscription, our software regularly checks your license status at our online servers. If the software can not connect to our servers for more than 3 weeks or if you are late with your payment for more than 3 weeks, the software will block any further access and you will have to contact us to resolve the issues.

If your subscription ends, you can either extend it for another year or convert the software to a perpetual, timely unlimited license by paying a license fee. Again: you can export all of your data, when the subscription ends.
What happens when I exceed the licensed number of bundles or assets?
The software will issue warnings when the number of administered bundles or assets are reaching 90% of your license. From there on, you should contact us to upgrade your license. However, the software allows to exceed the licensed number of bundles or assets by 10%. So if you licensed 100 bundles, the software will allow you to enter 110 bundles for your convenience and to avoid interruptions when importing new metadata.

But we highly recommend to upgrade your package as soon as the system issues a warning when nearing the licensed number of bundles/assets.
Does your software communicate via the internet?
Yes. Our software communicates over the internet to secure the following functions:

  • get current exchange rates from floatrates.com
  • deliver royalty statements
  • check the license status of your version (subscriptions only)
  • check for available updates to inform the user (no automatic downloads)

Our software only uses standard ports that you use every day for surfing the internet or sending mails. We do never collect any data from inside your software besides:

  • the software version
  • your customer number

   Check us out today and let's see what we can do for you.

About Us

OFFICER Solutions was born in 1996. Since 2004 we deploy our royalty solutions to a growing international user base. Our customers are located in the Americas, Europe and Asia. We cultivate personal relationships with our user base and our customers have a direct influence on our work.

Contact Us

  • Address

    OFFICER Solutions
    Rudolf Chelbea
    Bahnstrasse 1
    3550 Langenlois
  • Phone

    ++43 (0)720 515 613
  • Email

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